Weather: Fair, Wind: 13 miles/h from WNW, Sunset: 6:21 PM
Reason: Unacceptable wind condition
We filed a complaint at Evanston Better Business Bureau.
Complaint summary:
We purchased tickets for Hot Air Balloon rides from A Great American Balloon Company flying out from Windy City Balloon Port. Even on their web site they say "50% of flights in the Midwest are rescheduled due to weather.", they have not flown even once during weekdays since August 2, which has been over 2 months. The tickets are non-refundable, yet they do not provide an opportunity to use them.
They failed to call us back twice when they promised us to do as well.
We have been recording the weather conditions and reasons for canceling flights. Even on calm days they do not fly. They are always prepared with an excuse that cannot be verified.
Desired solution summary:
-Full refund
-A change to their claims of flight frequency on their web site
-A change of terms in their present and future agreements to allow for refunds if they are unable to provide the advertised service
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